Shipping Policy

Effective Date: February 17, 2026

1. Processing Time

Orders are typically processed within 24 hours (excluding weekends and holidays).

During high-demand periods, processing times may be slightly longer.

2. Shipping Locations

We currently ship across Canada.

3. Shipping Times

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

4. Shipping Costs

Shipping costs are calculated at checkout (for Etsy orders) or clearly displayed before purchase.

5. Tracking Information

Once your order has shipped, you will receive tracking information via email (if available).

6. Customs & Duties

International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the buyer.

7. Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@buycapybara.ca . We will work with the shipping carrier to assist you.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

For shipping-related questions, please contact:

buycapybara.ca
Email: support@buycapybara.ca